Tyre Tec FAQ's
Why Should I Purchase My Tyres Online From TyreTec
Purchasing tyres online can sometimes be an impersonal experience. At TyreTec Trading we try to make that experience personal. For us, you are a real person with real concerns, worries and questions. At the end of it we do not just want a satisfied customer......we want a new friend. We have over 10 years of experience dealing with motorcycle and motorbike tyres from both here in the UK and in Europe. We will do our utmost to get you the bike tyres you need as fast as we can. For most orders delivery is between 24-48hours (working days). That is our commitment to you....our friend.
I'm Confused And I Don't Know What Motorcycle Tyre To Go For?
Picking the right tyre for your passion ...........(motorcycle) can sometimes be very difficult. The sizes can be confusing, the fact that there are various compounds and speed ratings also doesn't help. Which brand do I go for? The tyre I want to change has been discontinued!! These and many other questions could come about when wanting to make a purchase. Calm down, that’s why we’re here. With years of experience in the motorcycle tyre industry and as motorbike riders ourselves we want you to be 100% satisfied with your choice. The fact that we sell all 7 major brands: Avon, Bridgestone, Continental, Dunlop, Michelin, Metzeler and Pirelli should be testimony to the fact that we are completely impartial. Call us for free, email, or use our online chat service, we're waiting for your call.
Are Your Prices Inclusive of VAT?
Plain and simply YES. There are no other hidden extras when you purchase from our site. Just the price of the tyres shown and the courier charge.
When Will Delivery Take Place And How?
Once you have selected tyre of your choice and payment has been received you become our number ONE priority. We use a national courier service which in the majority of cases prides itself in delivering the very next day! Of course this depends on where you are in the UK and sometimes on our "lovely" weather. Also whether the item is available for immedidate dispatch or needs to be ordered in. To make things more clear, deliveries take place Monday to Friday (not including Bank Holidays). So if an order is placed, for example, before 4pm on Monday, delivery should take place on Tuesday or Wednesday. If for example an order is place at 8pm on a Wednesday, the order will not even be seen until Thursday morning, so keeping within the 24-48 hour deliver times, this delivery should take place, all being well, either Friday or Monday which is 1-2 working days. There are rare occasions that even the manufacturers don't have the stock. In those occasions we will contact you and offer alternatives. Please also bare in mind that the courier will request a signature. If this is not possible, as in some cases, then please leave CLEAR indications (visual notice) to the courier with instructions. Then it is up to the discretion of the driver.
What Does Delivery Cost?
Deliveries for mainland UK are £7.50 that is per pair order and NOT per tyre. That's right up to a pair delivery. If you need to order more then 2 tyres then please contact us direct and we will see what we can do. With regards the Scottish Highlands and the rest of the British Isles delivery is between 15-25.00 depending on the area and delivery times are 2-5 days.
Do You Do International Deliveries?
Absolutely, however, please email us your address so we can advise on the cheapest possible charge. We have great rates available for the majority of Europe. It gets a bit more complicated further a field but we'll try our best. We've sent tyres to places like Oman, Kuwait, South African and of course the USA.
Is There A Returns Policy?
Of course, please see point in specific section.
Are all the tyres in stock?
We hope that everything you order is it stock however, the problem is tyre stocks are constantly changing. For this reason if in the very rare case we cannot deliver within 48hrs (2 working days) we will immediately call you and let you know and see if there is an alternative.
Do I need to Log In?
No, you can place an order as a guest. However, if you would like to create an account for an even speedier purchase next time then you will need to log in. This should only take you a few minutes. It's just so we can have your address details and contact phone number logged in so to make sure your order and deliver thereafter take place as smoothly as possible. You can access your account by entering your email address and password on the Home page.
Can I Contact You Guys Direct Either For Payment Or Advise?
Please feel free to do so. Free because we'll pay for the call if you dial us on 0800 3 57975 !! Or by emailing us at email@example.com We are here to help the best, honest and of course as fast as we can.